Liberty Mint
Frequently Asked Questions
Questions about your membership charge?
A membership option with a trial period can be opted-in upon checkout to redeem special discounts and/or free items (plus a small handling charge). As a Liberty Mint Member you receive exclusive benefits including:
- 40% off all store merchandise
- Up to $35 in monthly store credit
- Free USA shipping
You may cancel your membership at any time by following the steps below:
- Click My Membership and enter the email address used for your order.
- We email you a login code -- type it in.
- In your member dashboard, click Manage Subscription.
- Click the Cancel subscription button, then Confirm cancellation.
- You will receive an email confirmation of the cancellation.
You may also email us at [SUPPORT EMAIL] and we can assist you.
How do I cancel my subscription?
You can cancel at any time, online, in about two minutes. No phone call required.
- Click My Membership and enter the email address used for your order.
- We email you a login code -- type it in.
- In your member dashboard, click Manage Subscription.
- Click the Cancel subscription button, then Confirm cancellation.
- You will receive an email confirmation of the cancellation.
Cancelling before your next billing date stops all future charges. You may also email us at [SUPPORT EMAIL] and we can assist you.
Is a subscription required to purchase items from your website?
Membership is not required. You are welcome to place an order on our website -- either as a member to enjoy exclusive benefits, or without a membership.
If you choose to order without becoming a member, simply select the Regular price when adding items to your cart and no subscription will be added.
Where do you ship from?
We ship directly from [CITY, STATE], United States.
How long does shipping take?
Our standard shipping timeframe is 7-14 business days from the time your order leaves our warehouse. Please note that this estimate may vary depending on carrier operations and any unforeseen transit events such as weather delays or logistical disruptions. You will receive an email confirmation as soon as your order ships.
I never received my order, what should I do?
Please contact us at [SUPPORT EMAIL] or call [PHONE NUMBER] and we will assist you right away.
How do I check my store credit balance?
Click My Membership and sign in with your email code. Any available store credit is shown in your member dashboard.
How do I redeem my store credit?
- Make sure you are signed in by clicking My Membership.
- Add any items you would like to purchase to your cart.
- On the checkout page, apply your available store credit to your order.
How do I unsubscribe from your emails?
You can click the Unsubscribe link at the bottom of any email from us, or contact us at [SUPPORT EMAIL] and we will remove you from our list.
How do I access the Liberty Mint Monthly Newsletter?
We send out the monthly newsletter to all active members. Search your inbox for Liberty Mint Membership and the link will be included in that email. If you cannot find it, check your spam folder or contact us at [SUPPORT EMAIL].
What is your return policy?
We offer a 30-day return policy on all eligible items. If you are not satisfied with your purchase, please contact us at [SUPPORT EMAIL] within 30 days of receiving your order and we will make it right.
Still have questions? We are here to help.
Contact Us